FAQ
Shipping
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Product
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
Artist Tips
1. UNCAP
Remove the protective cover.
2. SOFTEN
Gently massage the bristles to loosen and shape the brush tip.
3. SHAKE
Lightly flick the brush downward to remove any loose hairs.
4. RINSE
Rinse with clean water to wash away the protective sizing glue.
5. BLOT
Gently dab with a paper towel to absorb excess water.
6. PAINT
Dip into your palette and start creating!
1. UNPACK
Carefully unpack your ceramic palette.
2. WIPE
Gently wipe the surface with a damp cloth before first use.
3. PAINT
Enjoy smooth color mixing and effortless paint flow.
NOTE: Fresh ceramic surfaces may naturally cause slight water beading. A quick wipe with a damp cloth helps colors spread smoothly and evenly.
Any question?
If we still haven't answered your question, you can contact us below and we will get back to you as soon as possible.
