Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Lightwish(Lightwish.com) may test items that are returned because they didn't start when they arrived and impose a customer fee equal to 15 percent of the product sales price if the customer misrepresents the condition of the product. We do not refund the original shipping fees, however.

All product packaging and certificates of authenticity, grading, and appraisal must be returned with the product. Any product(s) returned without original documentation will be rejected. Any product(s) that have been resized, damaged or otherwise altered after delivery will not be accepted for return.

Any returned product that is damaged through customer misuse, is missing parts, or is in unsellable condition due to customer tampering may result in the customer being charged a higher restocking fee based on the condition of the product.

NOTE: THIS RETURN POLICY ONLY APPLIES TO ORDERS PLACED ON LIGHWISH'S WEB STORE.

To start a return, you can contact us at store@lightwish.com .

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at store@lightwish.com .

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

restocking fee. You are responsible for paying all return shipping fees.

Returns

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at store@lightwish.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Note: We do not accept returns on specials or gift cards.

Guidelines for charging restocking fees

In some circumstances, we charge a restocking fee when a buyer returns an item.
A restocking fee is a percentage of the item's price, depending on the type of item and its condition upon return. (Item price does not include shipping costs.)
We calculate the restocking fee when you process the return request.

* Original shipping costs and import duties/taxes are non-refundable

Return request	Restocking fee
The buyer changes their mind(Accidental order/Better price available/No longer needed/wanted) about a purchase and returns an item in the original condition within the return window.	Yes. Up to 20% of item's price.
The buyer returns an item in the original condition more than 30 days past the return window. The 30 days allow for return transportation from the buyer to the seller.	Yes. Up to 20% of item's price.
The buyer refuses delivery due to visible damage incurred during shipping or caused by the carrier.	No.
The buyer receives a damaged or defective item.	No.
The buyer changes their mind* about a purchase and returns a non-media item within the return window, but the seller receives the item damaged or materially different than how it was originally shipped to the buyer.	Yes. Up to 50% of item's price.
The buyer returns an item they received materially different from what they ordered.	No.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10-20 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 20 business days have passed since we’ve approved your return, please contact us at store@lightwish.com .